Remote Customer Service Associate 24x7 Opening

Remote Customer Service Associate

FULL-TIME

CUSTOMER SUPPORT

ANYWHERE IN WORLDWIDE

In order to apply PLEASE TAKE THE ASSESSMENT, to APLLY please copy and paste the link below into your browser:https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779

More about FragranceX.com

Founded in 2001, FragranceX.com has emerged as the world’s largest fragrance outlet, earning its reputation for providing an extensive selection of over 10,000 authentic brand name fragrances. Our inventory spans across the latest releases, sought-after celebrity scents, timeless classics, and even rare discontinued perfumes, all available at unbeatable discount prices.

At FragranceX.com, we pride ourselves on maintaining one of the largest warehouses globally, enabling us to procure fragrances in substantial quantities. This advantage translates into significant cost savings that we happily pass on to our valued customers. Our state-of-the-art fulfillment center is equipped with advanced automation, streamlining the fulfillment process to ensure efficiency and promptness.

We understand the excitement of receiving your desired fragrance as soon as possible, which is why we offer same-day shipping for all orders. Additionally, our fast and free shipping option guarantees that your package will typically arrive within a mere two to three days.

Whether you’re a fragrance enthusiast seeking the newest scents or a nostalgic soul looking to rediscover discontinued gems, FragranceX.com has you covered. Experience the joy of authentic and affordable fragrances, backed by our commitment to exceptional service and customer satisfaction.

Company Info

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This is a full-time, remote job, work from home, From Anywhere !

We are actively seeking enthusiastic and professional Customer Service Associates to join our growing team at FragranceX.com. In this crucial role, you will be the key link between our company and both existing and potential customers, embodying a customer-first mindset. Success in this position is measured through various metrics that gauge customer satisfaction, product knowledge, professionalism, adaptability to change, and overall performance.

The ideal candidate will be self-motivated, hardworking, and a team player, with exceptional verbal and written communication skills. As a fast-paced and dynamic business, we value innovation and embrace change, making it essential for like-minded individuals to join our team.

As Customer Service Associates, you will be the initial point of contact for our customers, requiring a pleasant demeanor, active listening skills, and a calm disposition. Answering calls promptly is vital to delivering our industry-leading service experience, as phones serve as a critical channel for customer interactions. We expect our team members to enjoy assisting customers with a diverse range of inquiries.

To excel in this role, strong organizational skills, attention to detail, productive work habits, and effective communication with customers and colleagues are essential. A willingness to learn and a high-energy approach to helping customers daily are also key attributes we are looking for. If you are ready to contribute to our success and deliver exceptional service, we look forward to welcoming you to our team!

Major Responsibilities:

Answer multiple phone calls, emails, and chat messages daily with promptness, accuracy, and courtesy.
Efficiently track and manage orders to ensure timely and accurate processing.
Identify and act on cross-selling opportunities during order calls or email interactions.
Resolve customer service issues promptly and accurately, following company guidelines to maintain customer loyalty.
Provide support for order verification, handling damaged or lost package claims, and processing reshipments.

Qualifications and Requirements:

1. Dedicated office/space with a computer, 2 monitors, keyboard, mouse, and headset.
2. Availability to work from 7:00 am to 4:00 pm Eastern Standard Time.
3. Minimum of 6 months of remote work experience.
4. At least two years of customer service experience, handling support via email, calls, chat, and social media.
5. Proficiency with Zendesk or similar customer service ticketing system (1 year of experience).
6. Strong computer and data-entry/keyboard skills.
7. Familiarity with metrics such as handle time and quality assurance.
8. Willingness to work overtime and weekends during holiday seasons.
9. Effective verbal and written communication skills in English (bilingual is a plus!).
10. Ability to resolve conflicts professionally and efficiently.
11. Highly organized with exceptional attention to detail.
12. High school degree, GED, or equivalent work experience.
13. A customer-first mindset, evaluated through customer experience feedback.

(Note: These points cover all the specific requirements for the Customer Service Associate position.)

We require an assessment test to be considered as a candidate for this position. Please complete this step in the application process. The test takes 20-30 minutes on average from start to finish.https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779

Remote Customer Service Associate