Amazon Work From Home Job - [ SDS Team Manager, DSL, DSL ]
FULL-TIME
REMOTE JOB
ANYWHERE IN WORLDWIDE
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More about Amazon work From Home Job
At Amazon we’re working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience, we have established a group of delivery station-based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible.
Description about Amazon Work From Home
Shipping & Delivery Support (SDS) is looking for a Delivery Station Customer Support Team Manager to help pioneer this new customer service method in the greater Seattle area. In this role, you will manage a team of (15-20) In-Station Delivery Customer Support Associates who provide local customer service for Amazon customers serviced by Amazon Logistics Delivery Stations. Your team of associates will be based across multiple locations, and you will be responsible for the overall performance and operational delivery of our In-Station Customer Support Associates across multiple Delivery Station locations in the greater Seattle area. This role will require you to work with key support functions such as Delivery Station Operations, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Experience with operational management and process improvement is an asset; you should be comfortable with making decisions amid ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role.
This is a work-from-home position, but this individual must be able to commute to and work from Amazon’s existing delivery stations and be willing to travel as needed (25% travel expected).
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Responsibilities in Amazon Work from Home
Support a remote team and champion the following competencies:
- Drive Team Performance
- Build/maintain station relationships
- Deep Dive trends in data reporting
- Bridge gaps between performance & goals weekly
- Development of direct reports
- Team Engagement
- Process Improvement
- Assist in DSL Projects/committees
- Performance Management
We are open to hiring candidates to work out of one of the following locations:
Virtual Location – WA
Also Apply For
BASIC QUALIFICATIONS
- Must be located in the greater Seattle, WA, area
- 1 year of previous experience managing 20+ customer service associates in a customer service environment in contact centers and/or retail stores
- 1 year of previous experience implementing change management and successfully transitioning programs into large-scale operations.
- Experience leading teams in a remote environment
- Ability to travel 25% of the time
- Ability to work nights, weekends, and holidays
- Working a Full-Time (40+ hours per week) schedule based on business need
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push, and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.
PREFERRED QUALIFICATIONS
- A Bachelor’s degree or equivalent
- 2-3 years of leadership and people management experience
- Project management and people management skills
- A strong, self-driven leader with a demonstrated ability to proactively drive, manage, and grow an operations team.
- Experience working in AMZL Delivery Stations, Sort Centers, Fulfillment Centers
- Business sense and ability to create, communicate, and achieve a vision
- Proven ability to solve complex problems
- Considers other’s perspectives while leveraging data and anecdotes to determine a path forward; conducts root cause analysis; contributes to short- and long-term initiatives and goals; prioritizes key factors; acts decisively, promptly, and confidently
Salary and Other Perks
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $69,400/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.