Remote Opportunities for Federal Technical Account Managers at Dell Technologies 2024
FULL-TIME
FULL-STACK PROGRAMMING
ANYWHERE IN WORLDWIDE
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Company- Dell Technologies
Position – Federal Technical Account Manager
Location– Remote
Salary- Pay Range is $15900 -$199000+ Benefits and Perks
More about Dell Technologies
Dell Technologies, founded by Michael Dell in 1984, revolutionized the technology industry by selling customized computers directly to consumers. Over the years, it expanded its offerings to include a wide range of hardware, software, and services for individuals and businesses.
A major turning point came in 2016 when Dell merged with EMC Corporation, enhancing its enterprise capabilities in cloud computing and cybersecurity. Today, Dell operates through various units, providing tailored solutions from laptops to consulting services.
Moreover, Dell prioritizes sustainability and social responsibility, implementing recycling programs and eco-friendly products. With a commitment to innovation and customer satisfaction, Dell continues to shape the digital landscape while striving for a more sustainable and inclusive future.
Job Summary
At Dell Technologies, we pride ourselves on being the backbone of IT departments worldwide. Our Technical Account Managers (TAMs) play a crucial role in addressing our clients’ top concerns: meeting the needs of their users and ensuring continuous availability of their information infrastructure. Beyond just being there to troubleshoot issues, TAMs take a proactive stance, focusing on preventing problems before they arise and helping customers maintain environmental stability. Working closely with colleagues, TAMs identify sales opportunities, promote best support practices, maintain consistent service levels, and ensure overall customer satisfaction.
Join us in St. Louis, Missouri, as a Federal Technical Account Manager, where you can make a real difference in both your career and in society. Let’s work together to achieve excellence and create positive impacts in our communities.
Essential Requirements
- We seek candidates with 8+ years of experience, complemented by a Bachelor’s, Master’s, or PhD degree, or equivalent expertise.
- U.S. citizenship and a TS/SCI with CI polygraph clearance are mandatory.
- Proficiency in Dell Technologies Infrastructure solutions is required.
- Strong project management abilities are essential, coupled with a comprehensive grasp of secure system architecture and design principles.
Desirable Requirements
Here are the technology experiences and certifications we highly value:
- Experience in Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, and TCP/IP networking.
- Recommended certifications include A+, Security+, MCITP/MCSE, VCP, and RHSA.
- Additionally, familiarity with the following is advantageous:
- Dell Open Manage Enterprise and Dell Enterprise Management Tools.
- GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, and HPC (High-Performance Computing).
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Responsibility at Dell
- As a dedicated support services resource for the United States Government, the role of Technical Account Manager (TAM) is pivotal. Acting as the primary point of contact for our customers, TAMs ensure seamless coordination of support activities across all facets of Dell Technologies. They serve as the go-to person for warranty support, available round-the-clock, every day of the year.
- Beyond managing customer accounts, TAMs collaborate closely with account teams to meticulously plan and sustain Dell solutions. Their input is invaluable during the design phase, aiding in the smooth implementation and integration of solutions tailored to the unique requirements of each project.
- TAMs also play a vital role in customer communication, providing feedback on observed issues and crafting custom support plans to meet specific project needs. Their involvement in management meetings contributes to the development of robust warranty and maintenance strategies, fostering best practices across the organization.
Salary and Benefits
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable to the area where the position may be filled. Compensation considers several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training, and organizational needs. Base pay is just one piece of the total rewards program Dell Technologies offers. Eligible roles also qualify for a comprehensive benefits package.
Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment per applicable law.
Pay Range is $15900-$199000 + Benefits and Perks.
Dell Technologies is an equal opportunity employer EOE/M/F/Disability/Veterans.
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